550 Words

Kalpana (3/23/2022, 11:41:11 PM): Thank you for contacting EA HELP, my name is Kalpana, may I start with your first name please??

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?(3/23/2022, 11:41:25 PM): i can not change my old email?

?(3/23/2022, 11:41:29 PM): hello?

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Kalpana (3/23/2022, 11:41:45 PM): Hello, nice to meet you, how are you doing today??

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?(3/23/2022, 11:42:00 PM): i have killed my old email, and can not login again?

?(3/23/2022, 11:42:07 PM): could you help me?

?(3/23/2022, 11:43:00 PM): old email: xxx@outlook.com?

?(3/23/2022, 11:43:16 PM): new email: yyy@outlook.com?

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Kalpana (3/23/2022, 11:44:47 PM): Yes, you have killed your old email no worries, we will give live to your account via adding new email, what you think, I am right??

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?(3/23/2022, 11:45:12 PM): perfect?

?(3/23/2022, 11:45:20 PM): 100% right?

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Kalpana (3/23/2022, 11:46:07 PM): Could you please help me with the email address which you killed??

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?(3/23/2022, 11:46:20 PM): old email: xxx@outlook.com?

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Kalpana (3/23/2022, 11:48:19 PM): Okay, thank you! I really appreciate your passion, in order to help you further first I have to recover your account and after that we will? change your email address and reset your password, what you think??

Kalpana (3/23/2022, 11:48:27 PM): Can we proceed further??

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?(3/23/2022, 11:49:06 PM): come on,? proceed further?

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Kalpana (3/23/2022, 11:50:50 PM): IP address - [IP address]

Date of birth - [date of birth]

One purchase on account and purchase date - [product purchased and date]

Last 4 digits of credit card - [last 4 digits]

Billing address- [address]

Phone number- [phone number]?

Kalpana (3/23/2022, 11:52:18 PM): Please help me with the above information. if in case you required any help please feel free to contact we are always available to help you with the issue.?

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?(3/23/2022, 11:54:16 PM): IP address - xxx.x.x.xxx

Date of birth - 8-10-1997 (or 6-8-1997)

One purchase on account and purchase date - None

Last 4 digits of credit card - None

Billing address- None

Phone number- None?

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Kalpana (3/23/2022, 11:55:55 PM): Thank you so much for the information.?

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?(3/23/2022, 11:56:22 PM): Thank you for helping me?

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Kalpana (3/23/2022, 11:59:37 PM): Thank you so much, I have successfully verified your account, you are great, now please help me with the email address which you want to add in your account??

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?(3/24/2022, 12:00:03 AM): new email: xxx@outlook.com?

?(3/24/2022, 12:00:11 AM): you are great too?

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Kalpana (3/24/2022, 12:01:20 AM): I am sorry I would like to tell you that this email is already linked to an EA account, could you please help me with the email which is never linked to any EA account before??

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?(3/24/2022, 12:01:58 AM): hold on~?

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Kalpana (3/24/2022, 12:02:29 AM): Yes, sure please take your time.?

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?(3/24/2022, 12:02:31 AM): try this: yyy@gmail.com?

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Kalpana (3/24/2022, 12:06:11 AM): This one is right, I am transfering your case to are team are team will change your email address and? send you reset password link to your given email address.?

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?(3/24/2022, 12:06:42 AM): ok?

?(3/24/2022, 12:06:49 AM): Thanks again for everything you’ve done for me, Kalpana?

?(3/24/2022, 12:07:04 AM): bye?

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Kalpana (3/24/2022, 12:08:49 AM): You are welcome, we together solve this issue without your help, this can't possible.?

Kalpana (3/24/2022, 12:09:03 AM): If you need any help in future please feel free to contact we are always here to help you with the issue, thank you for contacting EA Help, have a lovely day ahead!?

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@EA Help