ACCA考試采用純英文的教材及考試模式，讓學(xué)員在考試的過(guò)程中，英文水平逐步得到提升。ACCA知識(shí)點(diǎn)的學(xué)習(xí)是幫助學(xué)員更好掌握財(cái)會(huì)知識(shí)的關(guān)鍵，那么，TQM在ACCA考試中重要嗎？怎么去學(xué)習(xí)？

TQM是ACCA考試的一個(gè)知識(shí)點(diǎn)，學(xué)員在學(xué)習(xí)的時(shí)候，要重視知識(shí)點(diǎn)學(xué)習(xí)的過(guò)程，幫助學(xué)員更好的去理解課程的內(nèi)容。ACCA考試能夠幫助學(xué)員實(shí)現(xiàn)自身能力的提升，在今后的崗位上走得更長(zhǎng)遠(yuǎn)。那么，ACCA知識(shí)點(diǎn)的學(xué)習(xí)很關(guān)鍵，掌握知識(shí)點(diǎn)的內(nèi)容，就能夠更好的通過(guò)考試。

1、Definition:

Total quality management (TQM) is the process of applying a zero defects ?philosophy to the management of

all resources and relationships within an organisation as a means of ?developing and sustaining a culture of

continuous improvement which focuses on meeting customers' expectations.

【Key point】zerio defects, resources and relationships, continuous ?improvement

【Right things are done right first time】

2、Key principles and characteristics:

Customer focus

Internal customers and internal suppliers:

Identify causes of defects

Quality culture

Zero defects

Quality certification programmes

Costs of poor quality

ACCA考試知識(shí)點(diǎn)的內(nèi)容就這么多，學(xué)員如果對(duì)知識(shí)點(diǎn)還有更多的疑問(wèn)，可以文章評(píng)論一起學(xué)習(xí)探討！