「釋義」

同情心是一種因為同理心而對其他人產(chǎn)生的情緒。因為我們對于其他人的遭遇感同身受，對于其他人的遭遇產(chǎn)生責任感，因此出現(xiàn)幫助別人的動機。

同情產(chǎn)生的原因，除了同理心之外，還與公平、正義、相互依存等情緒有關(guān)。它牽涉到人類在某個特定情境下的自由意志，被認為是人類天性之一，也是理性的根源。

心理學上“同情心”與“同理心”有些許不同。“同情心”包含情感部分的感同身受，而“同理心”則強調(diào)以理性角度出發(fā)的理解。

「應(yīng)用場景」

要人性化

Do Be Human

好老板不是機器人。應(yīng)該意識到被解雇的員工將會產(chǎn)生各種不愉快的情緒。應(yīng)該耐心傾聽員工的一切反應(yīng)，并小心調(diào)整自己的回應(yīng)。在解雇他人時會感到同情或懊悔是很自然的，但表達出這樣的情緒有可能會鼓勵對方試圖利用這種同情，并針對解雇決定做出爭辯。在應(yīng)付自身情緒的同時，老板們必須認識到，同情心和同理心（這在此環(huán)境下很有用）與憐憫或悲傷（這有可能會適得其反）之間的區(qū)別。

Good bosses aren’t automatons. They should recognize that employees who are being fired will feel an unpleasant mix of emotions. They should listen patiently to any reactions and carefully calibrate their responses. It’s natural to feel sympathy or regret that you’re firing someone, but expressing those emotions may encourage an attempt to leverage sympathy and debate the decision. As they deal with their own emotions, bosses must recognize the difference between empathy and compassion (which are useful in this context) and sympathy or sorrow (which can be counterproductive).

取決于你們之前的關(guān)系和所處的環(huán)境，你或許會希望雙方在立即出現(xiàn)的情緒減弱之后予以跟進。你可以提出安排時間在辦公室以外的地點見面，談?wù)搶Ψ轿磥碚夜ぷ鞯氖虑?、潛在的目標公司、你的人際關(guān)系網(wǎng)中哪些人可能會有所幫助、你會在背景調(diào)查中說些什么——或許還可以加上你對于他在下一崗位上如何成功的建議。不過，要注意的是，這樣的會面可能并不可行。研究表明，人們傾向于對那些傳達壞消息的人產(chǎn)生負面情緒，即使這一過程是經(jīng)過了慎重考慮、帶著善意完成的，也無法抵消負面感受。不過話雖如此，我通常都能夠與被我解雇的人保持友好或中性的關(guān)系。

Depending on your prior relationship and the context, you might want to follow up once both parties’ immediate feelings abate. Offer to set a time and place outside the office to meet and talk about the person’s coming job search, potential target companies, people in your network who might help, what you’ll say during a reference check—and perhaps your advice on how to be successful in the next position. Be aware, however, that such a meeting may not be feasible. Research has shown that people tend to develop negative feelings toward those who communicate bad news, even when it’s done with consideration and kindness. That said, I’ve usually been able to maintain friendly to neutral relationships with people I’ve fired.

《如何公正又得體地裁員？》

喬爾·彼得森

2020年3月刊

“Firing with Compassion”

by Joel Peterson

編輯：馬冰侖?