- people will be more willing to use ai if they are informed about how they can redirect time and energy elsewhere

- An ability to override an ai makes employees more likely to use it

- people tend to challenge the decisions by ai when they understand how it works; when they can't interpret the logic behind it, they tend to believe in the expertise of developers

- people wants to feel special, refuses to be reduced to data points, so they will feel worse when the approval they get is given by an ai rather than a human being.