?

「釋義」

“復(fù)雜性”在商業(yè)語境中經(jīng)常出現(xiàn)，但其含義并不明確。?在發(fā)表于《哈佛商業(yè)評(píng)論》的《駕馭復(fù)雜性》中，“復(fù)雜性”是彼此之間存在著多種不同聯(lián)系的多個(gè)不同要素（如特定技術(shù)、原材料、產(chǎn)品、人員和組織單位等）?！岸鄠€(gè)不同要素”和“多種不同聯(lián)系”這兩大特質(zhì)都可能產(chǎn)生正面或負(fù)面影響，取決于公司如何應(yīng)對(duì)。

復(fù)雜性伴隨著高成本，但在多變的動(dòng)態(tài)環(huán)境里，復(fù)雜性也能帶來很大的益處。

?

「應(yīng)用場(chǎng)景」

當(dāng)然，與復(fù)雜性相關(guān)的成本也不容輕視。首先，創(chuàng)造和維護(hù)多種要素，成本可能比直接使用標(biāo)準(zhǔn)化系統(tǒng)高昂得多，這降低了公司的盈利效率。

Of course, the costs associated with complexity are not to be sneezed at. To begin with, creating and maintaining a variety of elements can be significantly more expensive than using standardized ones, reducing an organization’s?efficiency.

?

其次，隨著復(fù)雜性提升，一個(gè)系統(tǒng)的可理解性就會(huì)下降。對(duì)于自然系統(tǒng)而言，這可能不成問題，但對(duì)于企業(yè)領(lǐng)導(dǎo)者會(huì)變成大問題，讓領(lǐng)導(dǎo)者難以把握和引導(dǎo)整個(gè)公司系統(tǒng)——大企業(yè)里想解決一個(gè)IT問題的員工和撥通銀行客服電話想解決一個(gè)業(yè)務(wù)問題的顧客可以作證。

In addition, as complexity increases, a system’s?understandability?decreases. This may be no problem for natural systems, but it can be challenging for business leaders, who may struggle to grasp and navigate the system—as anyone who has tried getting an IT problem fixed in a large corporation or resolving a banking problem through a customer call center can attest.

? ? ? ? ? ? ??

《駕馭復(fù)雜性》

馬丁·里夫斯，西蒙·萊文，托馬斯·芬克，阿尼亞·勒維納

2020年2月刊

“Taming Complexity”

by Martin Reeves , Simon Levin , Thomas Fink and Ania Levina

編輯：馬冰侖?